Privacy Policy

Urban Ahaar · Last updated: 16 May 2026

This Privacy Policy explains how Urban Adhaar (brand: Urban Ahaar) ("we", "us") handles information when you order food from us through our WhatsApp ordering service.

Information we collect

When you message our WhatsApp ordering bot we collect only what is needed to take and fulfil your order:

• Your WhatsApp phone number and WhatsApp profile name
• The name you provide for the order
• Delivery address or shared location (only if you choose delivery)
• Order details, cooking instructions, and payment confirmation reference (UTR) you provide
• Messages you send to the ordering bot, to process your order

How we use it

Solely to: take your order, prepare and deliver/handover your food, verify payment, send order status updates, and provide customer support. We do not sell your data or use it for third-party advertising.

Sharing

We use Meta's WhatsApp Business Platform to send and receive messages, and infrastructure providers (Amazon Web Services) to operate the service. These providers process data only to deliver the service. We share order/delivery details with our own kitchen and delivery staff to fulfil your order. We may disclose information if required by law.

Retention

Order and contact information is retained only as long as needed for order fulfilment, accounting, and legal requirements, after which it is deleted or anonymised.

Your choices

You can stop using the service at any time. To request access to, correction of, or deletion of your data, contact us at +91 92179 67317.

Security

Data is transmitted over encrypted connections (HTTPS) and stored in access-controlled systems.

Children

The service is intended for adults placing food orders and is not directed at children.

Changes

We may update this policy; the "Last updated" date reflects the latest version.

Contact

Questions about this policy: WhatsApp/Phone +91 92179 67317, Faridabad, Haryana, India.